Frequently asked legal questions
You can request permanent account closure anytime via Settings > Account Closure or by contacting live chat. We freeze your account immediately, process any outstanding withdrawals within 5 business days, and retain your transaction history for 7 years per legal requirements. Reopening a closed account requires identity re-verification.
Yes. Contact our support team within 30 days of any transaction you believe is incorrect. Provide your transaction ID, payment method (DANA, OVO, GoPay or QRIS) and reason for dispute. We investigate within 14 days and communicate the outcome via your registered email and account message centre.
We collect your legal name, date of birth, phone number, email address, home address and payment details required for DANA, OVO, GoPay or QRIS verification. Additional KYC (Know Your Customer) data may be requested for larger withdrawals to comply with Indonesia's financial regulations.
Every withdrawal is reviewed by our compliance team to verify the amount, payment method, account status and transaction history match. Withdrawals to DANA, OVO, GoPay or QRIS typically clear within 1–3 business days. We may request additional documentation for withdrawals above certain thresholds.
Start with our live chat support team or email our legal inquiries address. For formal data complaints, you can escalate your case in writing; we acknowledge formal complaints within 48 hours and provide a substantive response within 30 calendar days from receipt.
Your access to dewiliga depends on local law. We operate where local law permits. Regional restrictions may apply to certain games, payment methods or features. Your account agreement specifies your jurisdiction; contact support to confirm your region's terms.
Yes. Log into your account, go to Settings > Download Data and select your date range. We generate a complete report of all transactions, account changes and support interactions in portable format within 3 business days.
